Find the latest information about General Offices services, procedures and processing times.
Current processing times
We are currently experiencing a high number of applications and requests. Some applications may take longer than expected to process.
Please do not submit the same information more than once unless you have been asked to do so.
Changes to supporting evidence requirements
Requirements for supporting evidence may differ depending on your circumstances and the department processing your request. Employees may request additional documents during an assessment.
Policy Update 7.3
Updated guidance has been issued to General Offices employees.
[Read Policy Update 7.3]